![[Google]]( http://india.ty4calling.com/wp-content/plugins/easy-adsenser/google-light.gif)
Six ways to improve the agent desktop | Call Centre Helper
June 24th, 2009 | 
Author: admin
Author: admin
According the Global Contact Centre Benchmarking Report, “The most dramatic drop [in call volumes] has taken place in the direct, cross or up-selling areas, which has seen the percentage of centres fall from well over 50% to 20%.
The rest is here:
Six ways to improve the agent desktop | Call Centre Helper
Posted in Training | 
Tags: according-the-global, benchmarking, centre, direct, from-well, global, most-dramatic, percentage, seen-the-percentage, the-direct, up-selling-areas
