Improving your customer service skills

As a call center agent you will want to improve your skills as you progress through the company.

Here are some of the skills I suggest you work on.

  • Typing – This is because when I am on the other end of the phone hearing someone type my name in very slowly sets the stage for a negative phone call. You can work to improve you typing at typingtest.com
  • Troubleshooting
  • Phone etiquette
  • Working with difficult customers